EFFECT OF E-SOURCING PRACTICES ON SERVICE DELIVERY AT THE JUDICIARY HEADQUARTERS IN NAIROBI, KENYA
Keywords:
Service delivery, Supply chain management, E-sourcingAbstract
E-sourcing practices have become a pivotal element in optimizing service delivery within public organizations, particularly in the context of modernizing procurement and supply chain management. This study explores the impact of e-sourcing practices on service delivery at the Judiciary Headquarters in Nairobi, Kenya. The research is underpinned by transaction costs theory. A descriptive research design was adopted, targeting 235 employees at the Judiciary Headquarters. Using stratified random sampling, 149 participants were selected. Data collection was carried out through interview guides and structured questionnaires, and analyzed using SPSS V.24. The multiple regression analysis revealed a strong model fit, with an R² value of 0.610, indicating that the independent variables accounted for 61% of the variance in service delivery. The results showed that e-sourcing practices had a significant positive impact on service delivery, with standardized coefficients (Beta) of 0.367. The ANOVA results confirmed the significance of the model with an F-statistic of 31.45, p < 0.001. These findings demonstrate the crucial role of e-sourcing practices in enhancing service delivery in public sector organizations. The study concludes that improving e-sourcing practices can significantly boost service outcomes and recommends further investment in e-sourcing systems to enhance overall service delivery.
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